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Vikas Kamat
 Vikas Kamat is a programmer- entrepreneur living in Birmingham AL. This blog is a complex mix of Indian culture, life in southern USA, computer sciences, and sports. Opinions are his own.
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Computing, Libraries, Tennis, India & other interests of Vikas Kamat

Improving E-Commerce Websites Durable Link to this BLOG
Improving E-Commerce

While Dell and BestBuy have very successful e-commerce websites, I found that they disappointed me in their usability. Consider the following:

  • On Dell.com, once I book-marked what I wanted to buy, there was no way to get the detailed specifications of the product easily. To go from the product to its details, I have to go back to the product category, choose the model, and then click on "Tech Specs"; and that's the shortest path; most people would go to start page, choose the market (small-business, home or government), choose notebook, and then model, and the specs. Argh!
  • There is an old exploit in BestBuy.com website very popular among the electronics buffs:- if you add an item to your shopping cart when it is on sale, even after the sale period is expired, you can buy it at the sale-price. Hey, it might even be a feature!
    But if you make the grave crime of removing it from the shopping cart, you are condemned to pay the regular, non-sale price. This is certainly illogical.
  • On BestBuy.com they have this download the "Browse Weekly Ad." as a PDF. Cool, but wait, you can't print it! Some brain-dead engineer decided to enable the security on those PDFs, and the whole exercise is useless. So print it, I must perform a screen-capture, paste it in a word-processor and then print. Welcome to user-friendliness.

Thanks to a reader-tip, I found a great deal on a Toshiba Satellite Notebook and it's on its way.

Misc. Links

• Australian Broadcasting: The Homeless Documentary (requires QuickTime) -- Director Trevor Graham tracks six homeless people in six different cities of the world.
• 100 Years Ago: Willis Carrier invented air-conditioning.


(Comments Disabled for Now. Sorry!)First Written: Tuesday, August 20, 2002
Last Modified: 8/20/2002

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